Question 1

How does SPXCommerce's Business Intelligence AI improve my business performance?

Accepted Answer

SPXCommerce's AI transforms your e-commerce data into actionable insights through conversational AI—no data analyst required. We bridge the gap between complex data and actionable business insights, making analytics accessible to every team member. Our platform includes pre-built e-commerce dashboards with industry-specific intelligence out of the box, featuring comprehensive analytics designed specifically for online retail businesses: revenue analytics and profitability tracking, customer behavior and lifetime value analysis, inventory optimization with stock alerts, and marketing ROI and channel performance metrics.

Question 2

What makes SPXCommerce different from other e-commerce platforms?

Accepted Answer

SPXCommerce is fundamentally different because it's not just a tech product—it's a complete business suite designed with your success in mind. While other platforms focus on helping you start, SPXCommerce is built to help you grow. Our platform is AI-first from the ground up, with every feature designed around intelligent automation, predictive analytics, and machine learning. Unlike traditional platforms that add AI as an afterthought, we deliver superior performance and user experience through our comprehensive approach to business intelligence and growth optimization.

Question 3

How quickly can I get started with SPXCommerce?

Accepted Answer

New businesses can be up and running in under 24 hours. For existing enterprises, we recommend a thorough assessment to identify gaps and value propositions compared to your current platform. This transition typically takes 3-6 weeks to become fully operational on SPXCommerce. Throughout the entire process, our dedicated technical team provides comprehensive support to ensure a smooth transition.

Question 4

What kind of support do you provide?

Accepted Answer

You'll be assigned a dedicated account manager who is available via email and phone, preferably in your time zone. Our goal is to help you set up and go live as quickly as possible, then maintain that momentum for continued growth. We provide comprehensive support throughout your journey with SPXCommerce.

Question 5

Is my data secure with SPXCommerce?

Accepted Answer

Absolutely. SPXCommerce is currently available as a self-hosted solution, built and tested on AWS infrastructure. We've undergone rigorous security auditing through black, grey, and white box VAPT methodologies, ensuring SPXCommerce is secure by design. As an ISO 27001:2022 certified company, we take security seriously, implementing enterprise-grade security with encryption at rest and in transit, plus regular security audits to maintain the highest standards.

Question 6

Can I integrate SPXCommerce with my existing tools?

Accepted Answer

Yes. If you have an existing e-commerce website, we can conduct a comprehensive assessment to identify gaps, differences, and value propositions. This process typically takes 3-6 weeks to identify and implement transition measures to SPXCommerce. Our microservice-based architecture makes integrations straightforward, and our qualified team can accommodate any new requirements as needed.

Question 7

How does SPXCommerce ensure high performance?

Accepted Answer

SPXCommerce is engineered for lightning-fast performance, with pages loading in under 2 seconds. Our optimized architecture minimizes server response times and delays, ensuring a smooth, seamless shopping experience for customers. This superior performance helps reduce cart abandonment and significantly improves conversion rates.

Question 8

Does SPXCommerce support multiple payment gateways?

Accepted Answer

Yes, SPXCommerce offers comprehensive payment gateway support, integrating with popular options like Stripe and PayPal, plus regional aggregators like Network (for UAE) and Razorpay (for India). This multi-gateway approach allows businesses to accept various payment methods, making the global checkout process more convenient for customers worldwide.

Question 9

Can I integrate my current product and customer data into SPXCommerce?

Accepted Answer

Absolutely. SPXCommerce features seamless data migration, enabling you to transfer all your product and customer data from your current platform with minimal downtime. Our migration process ensures zero data loss, making your transition to SPXCommerce smooth and secure.

Question 10

What kind of shipping options are available with SPXCommerce?

Accepted Answer

SPXCommerce offers multiple shipping aggregators including OTTO & Carriyo (for UAE) and Shiprocket (for India). We continuously work to expand our provider list, and if you have specific shipping requirements, we can either integrate them for you or provide the tools for you to build the integration yourself.

Question 11

How long does it take to set up my website?

Accepted Answer

Setup time depends on the complexity of your business needs. A standard setup typically takes a few days to a couple of weeks. While customizations may extend the timeline, our microservices architecture enables rapid deployment, ensuring you get up and running as quickly as possible.

Question 12

What if I want to change my template later?

Accepted Answer

SPXCommerce allows you to switch templates with minimal hassle. We offer flexible customization options, enabling you to change your website's look and feel without disrupting your business operations.

Question 13

Are the websites mobile-friendly?

Accepted Answer

Yes, all SPXCommerce websites are fully responsive and optimized for mobile devices, ensuring a seamless experience for customers on any device. We also offer a dedicated mobile storefront app for enhanced mobile commerce capabilities.

Question 14

What are the customization options?

Accepted Answer

SPXCommerce offers extensive customization options, from themes and layouts to integrations and functionalities. Our platform is designed for flexibility, allowing you to tailor it to your specific business needs while maintaining scalability and performance.

Question 15

What is the pricing structure?

Accepted Answer

Please contact our sales team for detailed pricing information tailored to your specific business needs.

Question 16

Are there any additional costs we should be aware of?

Accepted Answer

Additional costs may include premium features, advanced customizations, third-party integrations, and ongoing maintenance. We provide a transparent pricing breakdown before starting any project, ensuring you have complete visibility into all potential costs.

Question 17

Will we receive regular updates?

Accepted Answer

Yes, we provide regular updates to ensure your business remains secure and up-to-date with the latest features and improvements. All updates are included as part of our comprehensive support services, keeping your platform current and optimized.

Frequently asked questions

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